Refund Policy
We understand that circumstances can change. Our refund policy is designed to be fair and transparent while ensuring the integrity of our testing services.
Our Refund Policy
We strive to provide flexible cancellation and refund options while maintaining the integrity of our testing services. Our policy varies by exam type and is designed to be fair to all parties involved.
Need to Cancel?
Contact us as soon as possible to ensure you're eligible for a refund
Processing Time
5-10 Business Days
Exam-Specific Refund Policies
Different exam types have specific cancellation and refund terms
CELPIP
48 hours before exam
Full refund
- Cancellation must be made at least 48 hours before scheduled exam
- Valid government-issued ID required for refund processing
- Refund will be processed within 5-7 business days
- Original payment method will be used for refund
Pearson VUE
24 hours before exam
Full refund
- Cancellation must be made at least 24 hours before scheduled exam
- Some exams may have different cancellation policies
- Refund processing time varies by exam type
- Administrative fee may apply for certain exams
PSI Services
48 hours before exam
Full refund
- Cancellation must be made at least 48 hours before scheduled exam
- Regulatory body policies may affect refund terms
- Processing time: 7-10 business days
- Original payment method will be used for refund
Refund Process
Simple steps to request and receive your refund
Submit Cancellation Request
Contact our support team or use our online cancellation form to request a refund
Review & Approval
We'll review your request and confirm eligibility based on our refund policy
Processing
Once approved, your refund will be processed through your original payment method
Confirmation
You'll receive confirmation of your refund and estimated processing time
Important Exceptions
Please note these important exceptions to our standard refund policy
No-Show Policy
If you don't show up for your scheduled exam without prior cancellation, no refund will be issued.
Late Cancellation
Cancellations made within the specified time window may be subject to a cancellation fee.
Technical Issues
If technical issues prevent exam completion, we'll work with you to reschedule at no additional cost.
Force Majeure
In case of natural disasters or other extraordinary circumstances, special arrangements will be made.
Need to Request a Refund?
Contact our support team to start your refund process. We're here to help make it as smooth as possible.