Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and protect your data.

Our Commitment to Privacy

At AGC (Action Global Consult), we understand the importance of protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data when you use our services.

We only collect data necessary for our services

Your data is protected with industry-standard security

You have control over your personal information

We comply with applicable privacy laws and regulations

Data Protection

Your privacy and data security are our top priorities

Last Updated

December 2024

Information We Collect

We collect various types of information to provide our services effectively

Personal Information

Examples:

Name, email address, phone number
Date of birth, identification documents
Address and contact information

Purpose:

Account creation, exam registration, communication

Retention:

As long as account is active + 7 years

Exam Information

Examples:

Exam scores and results
Test completion data
Certification records

Purpose:

Exam administration, result reporting, certification verification

Retention:

Permanent (for certification verification)

Technical Data

Examples:

IP address, browser type
Device information, usage analytics
Cookies and tracking data

Purpose:

Website functionality, security, user experience improvement

Retention:

2 years maximum

Communication Data

Examples:

Support tickets, emails
Chat transcripts, feedback
Survey responses

Purpose:

Customer service, quality improvement, support

Retention:

3 years

How We Use Your Information

We use your personal information for specific purposes related to our services

Service Provision

Provide testing services, process registrations, and deliver results

Customer Support

Respond to inquiries, provide assistance, and resolve issues

Quality Improvement

Analyze usage patterns to improve our services and user experience

Security & Compliance

Ensure exam integrity, prevent fraud, and comply with regulations

Information Sharing

We may share your information with specific parties for legitimate purposes

Exam Providers

Submit exam results and verify certifications

Examples:

Pearson VUE
CELPIP
PSI Services

Regulatory Bodies

Comply with licensing requirements and regulations

Examples:

Professional associations
Government agencies
Certification boards

Service Providers

Support website operations and business functions

Examples:

Payment processors
Hosting providers
Analytics services

Legal Authorities

Comply with legal obligations and court orders

Examples:

Law enforcement
Regulatory investigations
Legal proceedings

Your Privacy Rights

You have certain rights regarding your personal information

Access

Request a copy of your personal data that we hold

Correction

Request correction of inaccurate or incomplete data

Deletion

Request deletion of your personal data (with limitations)

Portability

Request transfer of your data to another service provider

Objection

Object to processing of your data for certain purposes

Restriction

Request limitation of how we process your data

Data Security

We implement comprehensive security measures to protect your information

Encryption of data in transit and at rest

Regular security audits and assessments

Access controls and authentication systems

Employee training on data protection

Incident response and breach notification procedures

Compliance with industry security standards

Questions About Privacy?

If you have questions about this privacy policy or want to exercise your rights, please contact our privacy officer.